Rules of Engagement?

By | March 16, 2010

This post isn’t quite about any “rules of engagement,” though I’m surprised I haven’t seen that title used to describe an articles about engagement marketing, since it is becoming a popular topic, especially in social media circles.  Maybe a famous blogger or company will use it and (hopefully) credit me with thinking it up.

Anyway, I was reading a post by Amber Naslund today, entitled “10 Key Engagement Metrics.”  She brings up several good indicators about engaging content, and here they are:

  1. Comments
  2. Unique commenters
  3. Thread size
  4. Time with content
  5. Content downloads
  6. Subscriptions
  7. Content sharing
  8. Suggestions/Feedback/Comments (does that count, wasn’t that #1?)
  9. Spinoff content
  10. Recommendations.

 

Pretty solid.  In the opening of the post, she writes “[w]hile no single metric alone is going to be a solid indicator of how engaged your community or customers are….”  I agree, but I think there is a big picture element that is worth emphasizing from the discussion (she did mention, but I felt could be more emphasized): virtually all of the metrics she articulates revolve around some form of interaction with the content (except maybe #4, but I think precisely’time with content’ is exactly where product simulations would fit as a means to deliver useful engagement metrics). 

By having a big picture concept, it can not only help to tie seemingly disparate items together, but also help us evaluate a range of additional interactive activities that should lend themselves to being metrics of engagement (like the use of product simulations, but isn’t that an obvious comment coming from me?).

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